Ellip Support Services

Ellip Support Services

Ellip is a set of fully fledged Platform-as-a-Service (or PaaS) solutions provided by Terradue to support the Earth Science and Services Communities to exploit Earth observations from satellites directly on the Cloud.

Product Description 

The User Support Services packs are targeted to all types of users of the Platform. They range from the support provided to the users in accessing the platform functions, in using Data Processing Services and the tools for interpretation of the generated results, up to the support for developers in the integration of their algorithms into the Cloud environment.

The support is provided through documentation (i.e. tutorials, forum, knowledge base) and a dedicated support team that is reachable via the Platform helpdesk instance, email or via specific hands-on training sessions.

About Ellip

Ellip is designed for application developers, data analysts and information product specialists who need to take the best out of large Earth Observation (EO) data collections, as part of compute intensive applications. Interoperability protocols can be embedded in these applications, thanks to the application integration frameworks delivered to the Ellip developers through the PaaS. Overall, Ellip provides you with a set of Cloud Computing solutions to integrate, test, validate, package, deploy and monitor EO data processing applications.

The Ellip offerings are divided in 5 products:

To see all complementing products, please visit here.

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Start date
E.g., 2021-01-22
Product
Ellip Support Services

Provider: 

Service ID
8-1089-007
Support service levels

Basic

Medium

Plus

General support

24x7 access to- documentation, knowledge base, and moderated forum

24x7 access to documentation, knowledge base, and moderated forum

24x7 access to documentation, knowledge base, and moderated forum

Technical support

NWD and NWH access to support via- ticketing system- emailMax 10 cases/contacts per month

NWD and NWH access to support via- ticketing system- emailUnlimited cases/contacts

Response times

N/A

Issues <2 NWD; General Guidance <2 NWD

Issues <1 NWD; General Guidance <1 NWD

Resolution times

N/A

<5 NWD

<2 NWD

Please note 

If you request ESA Sponsorship for this service, please allow a few extra business days for delivery.
If you aren't finding what you are looking for, please contact the Helpdesk for more information.

Pricing / Licensing 

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